Contact Policy

We’re here to help and aim to make your experience as smooth as possible.

If you have any questions about your order, artwork, shipping, or anything else, you can reach us anytime at beckywestorm@gmail.com.

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Response Time

We typically respond within 24–48 hours on business days. During busy periods or holidays, replies may take slightly longer, but we always do our best to get back to you as quickly as possible.

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What You Can Contact Us About

You’re welcome to reach out regarding:

• Order updates or tracking
• Changes to your artwork or photo
• Shipping questions
• Damaged or incorrect items
• General product inquiries

If it’s about your order, please include your order number so we can help you faster.

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Before You Contact Us

To speed things up, please double-check:

• Your order confirmation email
• Your tracking link (if your order has shipped)
• Our Shipping & Refund Policies

Many common questions are already covered there.

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Friendly Note

We genuinely care about every order and every pet portrait we create. If something doesn’t feel right, don’t stress — just message us and we’ll help sort it out.